Refund policy

Last updated: October 25, 2026

Purchases on Pictolang are processed by Paddle.com, our official reseller (Merchant of Record). Paddle handles payments, invoicing and refunds.

Free trial

A free trial of 7 days or 4 quizzes, whichever comes first, lets you try Pictolang before any payment.

Refund request within 14 days

You can ask for a refund within 14 days of your purchase. Your request is reviewed by Paddle, our official reseller, which decides according to its own refund policy. A refund is not guaranteed: it can be refused, in particular in case of abuse or fraud, and the use you made of the service is one of the factors taken into account.

After 14 days

After 14 days, refunds are in principle refused, unless the law that applies to your purchase requires otherwise.

Plans

A plan is paid once, for a fixed period of access. There is no automatic renewal: at the end of the period, access stops and nothing is charged.

Effect of a refund

When a refund is granted, even a partial one, the access provided by the refunded purchase ends. To buy again after a refund, you will need to contact us. The information kept for this purpose is described in the privacy policy.

How to ask for a refund

• through Paddle, at paddle.net, with the email address used for the purchase;
• or by writing to us through the contact form of our website.

Approved refunds are paid back to the original payment method.

Questions

For any question, write to us.

In some countries, the law gives a right of withdrawal whose period may be shorter or longer than 14 days: it then applies in addition to this page. These rules do not limit your consumer rights. See also the Terms of use, article 5.